[Skip to content] [Skip to main navigation] [Skip to user navigation] [Skip to global search] [Accessibility information] [Contact us]

This page contains access information for disabled people to help you plan your visit and know what to expect in advance.

If you have any queries or require any assistance, please phone 020 8699 1872 or email enquiry@horniman.ac.uk 

Before Arriving

Please see the getting here page of our website to see a map of the area and details of public transport routes to the Horniman. 

Car Parking and Arrival

There are limited spaces for car and mini-bus parking available on the Horniman site for Blue Badge Holders. To enter the site you need to go to the Horniman Drive entrance. There is a buzzer on the right-hand side, please press it to ask Security to enter.

If the buzzer is too high, please call 020 8699 1872 or email enquiry@horniman.ac.uk in advance.

Here is a downloadable pictorial guide about how to enter the site in a vehicle and where to park. If you are using a transport provider, we recommend printing this off and giving it to the driver.

Main Entrance

The Horniman is fully accessible from the main public entrance on London Road.

The path from the main gate to the Museum entrance is approximately 150 meters long and is uphill. There are benches along the route. 

The main entrance is to the right. 

There are two sets of automatic glass doors at the entrance.

Please do not use the Clocktower entrance. This is for staff and deliveries only, and is not accessible for wheelchair users. 

Reception and Ticket Desk

Inside the main entrance there is a staffed Ticket Desk. Staff here are happy to offer assistance.

There is a hearing loop at the Ticket Desk. Wheelchair loans are also available here.


Entrance to the Horniman Museum and Gardens is free.

There is a charge for the Butterfly House, the Aquarium, and some of our events and temporary exhibitions.

Carers accompanying disabled visitors get in free. See the buy tickets page for more information.


The Museum and Gardens are both wheelchair and pushchair friendly with accessible toilets. Toilets inside the Museum are fully accessible, and a lift gives access to all the exhibition areas.

See the planning your visit page of the website for more information about the facilities at the Museum including the Shop and Café, lift access and wheelchair hire.

During the Gallery closures

The Horniman is redeveloping two galleries (previously called African Worlds and the Centenary Gallery). These spaces are currently closed and will reopen in Spring 2018. 

While this exciting work is going on at the Horniman, the other parts of the Museum may become busier and the areas around the galleries being redeveloped may become noisy at times. If you would prefer to visit at a quieter time, we are generally less busy in the afternoons on weekdays, outside of the school holidays.

There will be no access to these galleries during closure. Seating in other galleries will remain unchanged but there will be fewer quiet spaces in the Museum.

Please contact us in advance or when you arrive if this might make it difficult for you to visit. You can find out what our plans are for the new galleries online, read signs around the Museum or speak to one of our Visitor Experience team who will be happy to tell you more.

Lighting levels

Some galleries have low lighting. Torches and magnifying glasses are available from the Ticket Desk to assist with reading. Gallery staff are also happy to help.

Horniman Gardens

The Gardens have concrete paths throughout. Some of the paths are very steep and on wet or frosty days may not be suitable for wheelchair users or anyone who is unstable on their feet.

Find out more about the Gardens and what to see.

Butterfly House

Our Butterfly House is wheelchair accessible and assistance animals are welcome. Find out more and purchase tickets.

Events and activities

See our calendar of events to find out what is on.

View our latest What's On guide here (PDF):

A large print version of our What's On Guide is available from the Ticket Desk or you can print one off here (Word document):

We try to make all our family sessions and events inclusive. We also run events that are created by and for visitors with disabilities. 

Our Community Learning Team provides support and activities for community groups and service providers. This can include an object handling session in the Hands on Base led by a member of the team. Visit the Community Learning pages to find out more. 

Horniman Museum and Gardens Access Advisory Group

The Access Advisory Group play a vital role in making the Horniman accessible, interesting and relevant for visitors with disabilities.

The group consists of 12 volunteers who have lived experience of disability and a real interest in the Horniman. The group meets four times per year and is chaired by an external chairperson.

Our current group members are Barry Ginley (chair), Nic Vogelpoel, Mary Shrimpton, Penny Beschizza, Royston Lewis, Claire Madge, Julia Austin, William Clancy, Natasha Woodham, Joel Xhaard, Martin McClean and Bobby Agogo.

To find out more or to enquire about joining the group, contact communitylearning@horniman.ac.uk or call 0208 291 8725.

Website Accessibility

Learn more about our website accessibility.

Download this information

If you would prefer to download and print the information on this page, you can access the following document.